We will accept returned items ONLY if a RMA has been issued by us. Claims for merchandise that is found upon delivery to be defective or blemished during manufacture, damaged during shipping, or are found to be wrong items must be made within 30 days of delivery. Returned items with a issued RMA will be repaired, replaced, refunded or credited to your account. Apparel items returned must have the tags or labels still attached. Evaluation items must be returned in new condition with all original documentation. TAC 1 Systems will pay return shipping for merchandise that is found upon delivery to be defective or blemished during manufacture, damaged during shipping, or are found to be wrong items. Claims must be made within 30 days of delivery. For all other returns or for claims made after 30 days, Customers will be responsible for paying for return shipment. Claims for items made after 30 days that are covered by a warranty will be repaired or replaced if possible and credited to your account if not (i.e. discontinued items). Customized, personalized or modified items are non-returnable/refundable with the sole exception of error on our behalf. All other return requests will be considered solely at the discretion of TAC 1 Systems.
Click here for Return Authorization form and Return Label